Shipping policy

We want to get your ‘kini order to you as quickly as possible! With our ‘Kini’s all being handmade, we offer 7-10 working day manufacturing turnaround (this does not include shipping).

Orders placed on a weekend or a Bank Holiday will not be processed until the next working day.

We aim to dispatch orders within 1-2 working days after product completion.


UK Mainland Delivery (England, Scotland, Wales):

For orders £45+

  • Standard delivery is free for 2-4 working days, using Evri delivery service.

For orders £44.99 and under

  • Standard delivery is £3.50 for 2-4 working days, using Evri delivery service.


Europe and Northern Ireland

(Includes Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Northern Ireland, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.)

  • Standard delivery is £14.99 for 7-9 working days, using Evri delivery service.

International

(Includes Australia, Canada, Cyprus, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, United States.)

  • Standard delivery is £25.50 for 3-17 working days, using Evri delivery service.

 

Please Note

Please note that orders shipped outside the UK may be subject to import duties, taxes, customs fees or handling charges imposed by the destination country. These charges are not included in your order total or shipping cost and are the responsibility of the customer.

That ‘Kini is not responsible for any customs duties, import taxes, handling fees, customs delays or parcels held by customs authorities. We recommend checking your country’s import regulations before placing an order, as customs policies vary between countries.

Any delays caused by customs clearance are outside of our control and may affect delivery times.

 

Unpaid Customs Charges & Returned Parcels

If an international order is returned to That ‘Kini because the recipient has not paid the required customs duties, import taxes or handling charges, the customer will be responsible for any costs associated with re-delivery.

Once the parcel has been safely returned to us, we will contact you to arrange re-delivery. Any new shipping costs must be paid by the customer before the order can be dispatched again.

For made-to-order items that are not eligible for return under our returns policy, a refund will not be issued solely because the parcel has been returned to us due to unpaid customs charges. Your order will be kept safely while we contact you to arrange re-delivery.

Any customs duties, taxes or handling charges applied when the parcel is re-sent remain the responsibility of the customer.

Please email us at hello@thatkini.co.uk for any help or queries!