FAQs
Welcome to That ‘Kini’s FAQ page! Below, you’ll find answers to our most common questions. If you need further assistance, feel free to contact our support team at hello@thatkini.co.uk.
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Do You Have A Size Guide?
Yes, we do! We have a handy size guide with tips on how to measure, helping you find the best fit for your swimwear. Check it out on our size guide here.
When Will I Recieve My Order?
With each order being handmade, we have a 7-14 day order turn around. With each bikini being shipped by the customers chosen postage class when made.
We aim to dispatch orders within 1-2 working days after product completion.
Please read our Shipping Policy for more information.
Please note that delivery times are estimates and are from when the order has been completed. They may vary depending on circumstances like weekends, public holidays, or carrier delays.
💌 Please email us at hello@thatkini.co.uk for any help or queries!
Where Do You Ship To?
We ship internationally!
Please read our Shipping Policy for information the countries that we deliver to, and the shipping rates.
Feel free to DM us on social media or email us at hello@thatkini.co.uk, and we'll be happy to assist you!
What Is Your Returns Policy?
We want you to love your swimwear, but if you're not completely happy, we accept returns within 14 days of receiving your order for a full refund, provided the item is unworn, unwashed, and has the hygiene sticker and tags still attached.
Return shipping is the customer's responsibility, and we recommend using a tracked service; returns outside the 14-day window will be refused and recycled if shipping is unpaid.
See our full Returns Policy here.
How Do I Return An Item?
You can login to your account here to create a return.
See our full Returns Policy for more information.
Can I Exchange My Item For A Different Size or Style?
While we don’t offer direct exchanges, we want you to love your swimwear! If you're not completely happy, we accept returns within 14 days of receiving your order for a full refund, provided the item is unworn, unwashed, and the hygiene sticker and tags are still attached.
Please note, returns outside of the 14-day window will be refused and returned at the customer’s cost. If return shipping isn't paid, the item will be recycled and disposed of.
Return shipping costs are the customer’s responsibility. We recommend using a tracked delivery service for returns as we cannot be held responsible for lost parcels. Be sure to keep your return receipt as proof of postage.
Read our full Returns and Refunds Policy.
What Is ECONYL Fabric?
Econyl fabric is a sustainable material made from recycled nylon, including discarded fabrics, fishing nets, and other waste, giving them a new life and reducing environmental impact while maintaining high quality and durability.
Learn more about our sustainability efforts here.
How Should I Care For My Swimwear?
We’ve created a handy guide that will walk you through how to properly wash, style, and care for your 'kini, ensuring it stays in great condition for every wear.
Find all the information about caring for your ‘kini here.
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