FAQs

Welcome to That ‘Kini’s FAQ page! Below, you’ll find answers to our most common questions. If you need further assistance, feel free to contact our support team at hello@thatkini.co.uk.

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Do You Have A Size Guide?

Yes, we do! We have a handy size guide with tips on how to measure, helping you find the best fit for your swimwear. Check it out on our size guide here.

When Will I Recieve My Order?

Made To Order:

With each order being handmade, we have a 7-10 day order turn around. With each bikini being shipped by the customers chosen postage class when made.

We aim to dispatch orders within 1-2 working days after product completion.


Pre-order products:

Our pre-order bikini sets will be sent out from 18th May.

Please read our Shipping Policy for more information.

Please note that delivery times are estimates and are from when the order has been completed. They may vary depending on circumstances like weekends, public holidays, or carrier delays.

💌 Please email us at hello@thatkini.co.uk for any help or queries! 

Where Do You Ship To?

We ship internationally!

Please read our Shipping Policy for information the countries that we deliver to, and the shipping rates.

Feel free to DM us on social media or email us at hello@thatkini.co.uk, and we'll be happy to assist you!

What Is Your Returns Policy?

Made To Order:

Because many of our pieces are made to order especially for you, we do not offer returns on these items.


Limited Edition Items:

These selected items are able to be exchanged or returned, as long as they are returned unworn, unwashed with the hygiene stickers and all tags still attached.

Please check the product description carefully before purchasing, as each item will clearly state whether it is made to order.

See our full Returns Policy here.

Can I Exchange My Item For A Different Size or Style?

Exchanges are only available on selected pieces from our new factory-produced, limited edition collection.

If you’ve purchased one of these styles and need a different size, you can request an exchange within 14 days of receiving your order, provided the item is unworn, unwashed, and returned with all tags and hygiene stickers still attached.

Please note, made-to-order items are not eligible for exchange or return, as they are created specifically for you. Be sure to check the product description before purchasing.

Read our full Returns and Refunds Policy.

How Should I Care For My Swimwear?

We’ve created a handy guide that will walk you through how to properly wash, style, and care for your 'kini, ensuring it stays in great condition for every wear.

Find all the information about caring for your ‘kini here.