Refund policy

Returns, Exchanges & Store Credit

Because many of our pieces are made to order especially for you, we do not offer returns or exchanges on these items. Please check the product description carefully before purchasing, as each item will clearly state whether it is made to order.


Exchanges and Refunds (Selected Styles Only)

Exchanges and refunds are only offered on selected pieces from our new factory-produced collection, including:

• Soleil Adjustable Cup Top

• Golden Hour Bottoms

Exchange shipping costs are the customer’s responsibility. 

Return and exchange postage costs may vary depending on the courier service and parcel size. Where a return label is provided by That ’Kini, the cost of the label will be deducted from the refund amount.


To be eligible for an exchange:

• Items must be unworn, unwashed, with hygiene stickers and all tags still attached.

• Items must be returned in their original packaging.

• Requests must be made within 14 days of receiving your order. Items must be returned within 14 days of receiving your order.

Items will be inspected upon return and must meet all criteria to be accepted.

 

How To Make A Return or Exchange 

To request a return or exchange, please log into your customer account and submit your return request there. Once approved, you’ll be able to generate your return label and track the process.

If you have any questions or need any help with your return, please don’t hesitate to email us at hello@thatkini.co.uk

 

Faulty or Damaged Items

All items go through quality checks before dispatch. However, if your order arrives faulty, damaged, or incorrect, please contact us immediately at hello@thatkini.co.uk so we can resolve the issue.


Shipping Costs

Exchange shipping and return costs are the customer’s responsibility. We recommend using a tracked service, as we cannot be responsible for lost parcels. Please keep your proof of postage.


Important Information

  • Due to the nature of our prints, each piece is unique and may vary slightly.
  • Exchanges requested after 14 days will not be accepted.
  • Customers are responsible for exchange shipping costs.
  • We recommend using a tracked service, as we cannot be responsible for lost parcels.

If an item is returned that does not meet our policy, it will be sent back to the customer at their expense.

 

For any questions, contact us at hello@thatkini.co.uk